Refund policy

ATHNA STORE – Bali, Indonesia

Shipping & Returns Policy

Order Processing

Orders are processed within 1–2 business days.

Orders placed on weekends or holidays are processed on the next working day.

Delivery Time (Including Processing)

Bali: 2–5 business days

Java: 4–7 business days

Other regions (Indonesia): 6–12 business days

International: 8–16 business days

Delivery times may vary depending on courier service, address accuracy, weather conditions, and peak seasons.

Shipping Cost

Bali: IDR 20,000

Indonesia: IDR 40,000 – 100,000

International: IDR 150,000 – 300,000

Free shipping for orders above IDR 500,000 (Indonesia only).

Delivery Partners

We use trusted courier services such as JNE, J&T, SiCepat, GoSend, and DHL.

Tracking

When available, a tracking number will be provided via WhatsApp, email, or your order page after the shipment is handed to the courier.

Product Availability

Selected items may be available for viewing at our physical store in Bali.

Customers can place orders online or directly through our store and WhatsApp.

Product prices and availability are displayed on the product page. If an item becomes unavailable after purchase, we will contact you promptly to offer a replacement or refund.

Returns Policy

We offer a 30-day return policy from the date you receive your item.

Eligibility for Returns

• Item must be unused and in the same condition as received

• In the original packaging

• With tags attached (if applicable)

• Proof of purchase is required

Return Shipping Cost

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. In such cases, ATHNA Store will cover the return shipping cost.

How to Request a Return

To request a return, contact us at:

Email: support@athnastore.com

WhatsApp: +62 878-6485-3508

If approved, we will provide return instructions and the return address.

Exchanges

We accept exchanges for eligible items, including size exchanges, color exchanges, or product replacements, subject to stock availability.

Damaged or Incorrect Items

Please contact us within 48 hours of delivery if you receive a damaged, defective, or incorrect item. Include photos and your order number so we can assist you quickly.

Non-Returnable Items

• Personal care products

• Custom or personalized orders

• Final sale items

• Gift cards

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed within 10 business days to the original payment method.